Design Sprint developing Scheduling Paradigm

Memo Portfolio

Summary

I correlated stakeholder and user interviews, illustrating schedules are like blueprints, offering navigational aid for completing a larger objective. Additional user research led to the development of a workshop to uncover tacit knowledge and missing components required for an education and training scheduling platform.

Insight

• Successful scheduling requires embedding best practices and departmental knowledge into the system to produce a plan from which to deviate.

Outcome

The Design Sprint aligned administrators, managers, and users to dispel assumptions regarding the needs and roles of various user groups. Activities generated required data, objectives, constraints, and rules to organize and prioritize parameters. The Sprint cumulated in optimized user task flows, which I used to produce wireframe mockups.

Recommendations

• Time management to guide participants through creating a user task flow

• Journey Mapping and Swim lanes to clarify user roles, tasks, and priorities

• Pre-event education to familiarize participants with concepts and activities

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Design Artifact: Infographic

Problem Statement

• Develop a framework for integrating multiple pipeline training and education platform

Challenge

• Guiding participants to build an education and training scheduling platform

Research Deliverable

• Compiled workshop criteria, requirements, and developed wireframe mockup

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