Modernized Talent Management System
- Curtis Blair
- Jul 3
- 2 min read
Overview
Aligned Talent Management with User Skills and Aspirations.
I collaborated with designing a discovery workshop to understand the current status of talent management and uncover requirements for career progression. I compiled desktop research, conducted stakeholder and user interviews, collaboratively designed a workshop, triangulated findings, and co-authored an executive summary report.
Disclaimer: The nature of this work is confidential, and per DoD compliance, the case study contains fictionalized data and omits project details. The case study presents a summary of my experience and design process.
Problem Statement
Results
Properly defining billets with the required skills and abilities
Guide career progression by sharing KSAT (Knowledge, Skills, Abilities, Tools) data
Organizing data through a shared information architecture framework
Role
UX Researcher
UX Skills
UX Strategy
Service Design
Workflow Audits
Task Analysis
Ecosystem Mapping
User Interviews
Qualitative Research
Persona/ User Roles
Wireframes
Tools
Figma
Jira/ Confluence
Zoom/ Teams
Miro
Design Process
Challenge
A challenge encountered was understanding the impact of talent management while organizing the vast amount of interviews conducted and the data generated. While performing the interviews was time intensive, it was worth the effort as the transcriptions were essential for uncovering user hesitation and establishing workshop activities.
My Responsibilities
As a UX Designer, I collaborated with teammates to develop project goals and research objectives to uncover users' mental models and experiences related to talent management.
I was responsible for conducting user interviews, triangulating data, synthesizing findings, and assisting with developing activities for a discovery workshop.
Initial Tasks
Secondary Research
Conducted desktop research activities learning about the current billet creation and selection process
Performed a task analysis from informal interviews to identified system frustrations and limitations
Refined research efforts and developed formal interview inquiries
User Interviews
Interview transcriptions
Initially focused on experiences with military training and education overlapping with career placement
Inquiries pivoted to explore future career placement, desired promotions, and required skills
Knowledge Repository
Transcriptions were stored in a repository to aid in holistically mapping experience
Repository aided in revealing shared career advancement mental models and expectations
Thematic Analysis
Share Inferences
Inductively coded interview transcriptions based on emerging themes
Analyzed coded transcriptions for latent shared underlying patterns
Finding provided the foundation developing activities for the discovery workshop
Discovery Workshop
Designing Activities
Designing a workshop to bridge the knowledge gap between various departments
3-Day workshop explored perspectives and goals to identify shared responsibilities and accountability
Outcome were dependency maps for recommendations, success metrics, and shared data repositories
Results
Research and discovery workshop resulted in several actionable recommendations for aligning job positions with user skills and career aspirations.
Future Recommendations
Properly defining billets with the required skills and abilities
Guide career progression by sharing KSAT (Knowledge, Skills, Abilities, Tools) data
Organizing data through a shared information architecture framework
