Incorporating Knowledge Design
- Curtis Blair
- Jan 28, 2021
- 1 min read
Updated: Jan 9
College Memo Portfolio
Challenge
Organize and categorize various content systems for the department’s standard operating procedures, policies, training guides, policies, and best practices.
Summary
I conducted interviews to document stakeholder and user issues related to document migration, which assisted with training documentation prioritization.
Insight
Benchmarking and testing knowledge repository platforms requires a deep understanding of user responsibilities to optimize task flows.
Design Artifact: Dashboard
Collaborative departmental resources derived from understanding the user's journey revealed the need to quickly find procedural guides
College Portfolio | minimalist case study offering insights into user experience research and design
